Refund Policy
Bullseye Golf does not offer refunds once an item is in progress or has been shipped. If your order is damaged during transit or has a manufacturing defect, we will exchange the item for a replacement of the same size or offer a credit toward another product of your choice. If the wrong size is delivered, please refuse the shipment and contact us for a credit toward the correct size. Once the shipment is opened, we will only replace items found to be defective. Any credit for a smaller enclosure will be forfeited.
Return Policy
Returns are accepted for products damaged in transit. If the packaging shows signs of damage, refuse delivery or take photos of the unopened package and contact us. Opened enclosures or screens that have not been damaged in transit will incur a 20% restocking fee, after inspection to confirm no signs of use or damage. Custom PC builds are subject to a 25% restocking fee. Return shipping and customs charges are the responsibility of the customer.
Enclosure Warranty
Our enclosures come with a 5-year limited warranty on fabric materials. Fittings and piping (if selected) also carry a 5-year limited warranty. This warranty covers normal residential use and excludes improper installation, failure to follow instructions, custom modifications, weather events, stains, water damage, incorrect grommet attachment, or excessive physical wear. Bullseye Golf Sims will cover return shipping for inspection. If accepted, a replacement enclosure will be shipped. Commercial use is not covered, and “Bargain Bin” items are final sale with no warranty.
For a one-time $99 USD fee, we can send an express replacement enclosure (full payment is held and refunded after inspection).
Triple Impact Screen Warranty
Our Triple Impact Screens carry a 1-year limited warranty. The screen must be installed with a 2” gap between the screen and enclosure. Excessive tightening can damage the screen and void the warranty. Used, cracked, or marked golf balls, as well as high-spin burn marks, are not covered. Bullseye Golf Sims will cover return shipping for inspection, and a replacement screen will be sent if accepted. Commercial use is not covered, and “Bargain Bin” items are final sale with no warranty.
For a $99 USD one-time fee, we offer express screen replacement (full payment held and refunded after inspection).
Hitting Mat/Strip Warranty
Hitting mats and strips are replaced if damaged during transit or found defective. If damaged, refuse shipment and contact us. Defective items should be photographed and sent to contact@bullseyegolfsims.com for replacement. There is no warranty on hitting mats/strips otherwise.
Custom Golf Sim PC Warranty
Custom PCs come with a 1-year warranty for manufacturer defects. Each unit undergoes 24-hour stress testing before shipment to ensure quality. Damage caused by failure to follow packing instructions will void the warranty. If damage is found, report it to contact@bullseyegolfsims.com with photos. Manufacturer parts may carry longer warranties, which are the customer’s responsibility after the limited warranty period.
Projector Warranty
Projector warranties are handled by the manufacturer. Please contact the projector manufacturer directly for warranty claims.
Customs and International Shipping
Bullseye Golf covers shipping and duties within Canada and the United States (excluding Alaska, Hawaii, and Puerto Rico). International customs charges are not covered; please contact us for a shipping quote. Duty fees on returned items are covered only for Canada and the continental United States, excluding size errors or items not deemed eligible under the limited warranty. Additional charges are the shipper’s responsibility.
